Get in touch

1. PARTIES

This Agreement is concluded between the parties set out below, under the terms and conditions specified.

BUYER:

• NAME-SURNAME:
• ADDRESS:

SELLER:

• NAME-SURNAME/TITLE:
• ADDRESS:

By accepting this agreement, the BUYER accepts in advance that, upon confirming the order, they will be obliged to pay the order amount and any additional charges such as shipping costs and taxes, and that they have been informed of this.

2. DEFINITIONS

In the application and interpretation of this agreement, the terms below have the meanings set out against them.

• MINISTER: the Minister of Trade,
• MINISTRY: the Ministry of Trade,
• LAW: Consumer Protection Law no. 6502,
• REGULATION: the Distance Contracts Regulation,
• SERVICE: any consumer transaction other than the supply of goods, carried out or undertaken in return for a fee or benefit,
• SELLER: the natural or legal person who offers goods to the consumer within the scope of their commercial or professional activities, or who acts on behalf of or for the account of such a person,
• BUYER: the natural or legal person who acquires, uses or benefits from goods or services for non-commercial or non-professional purposes,
• SITE: the website belonging to the SELLER,
• PERSON PLACING THE ORDER: the natural or legal person who requests goods or services through the SELLER’s website,
• PARTIES: the SELLER and the BUYER,
• AGREEMENT: this agreement concluded between the SELLER and the BUYER,
• GOODS: movable property that is the subject of the purchase, and intangible goods such as software, sound and images prepared for use in an electronic environment.

3. SUBJECT

This Agreement governs the rights and obligations of the parties, pursuant to Consumer Protection Law no. 6502 and the Distance Contracts Regulation, in relation to the sale and delivery of the product whose characteristics and sale price are specified and which the BUYER has ordered electronically through the SELLER’s website.

The prices listed and announced on the site are the sale prices. Announced prices and commitments are valid until they are updated or changed. Prices announced for a limited period are valid until the end of the stated period.

4. SELLER INFORMATION

Title

Boldmirglass Güvenlik ve Sis Sistemleri

Address

Peyas Mah. 229. Sokak 3B/1 Kayapinar / Diyarbakir, Türkiye

Telephone

+90 530 769 1109

E-mail

info@boldmirglass.com

5. BUYER INFORMATION

• Person to receive delivery:
• Delivery address:
• Telephone:
• E-mail/username:

6. INFORMATION ON THE PERSON PLACING THE ORDER

• Name/Surname/Title:
• Address:
• Telephone:
• E-mail/username:

7. INFORMATION ON THE PRODUCT(S) SUBJECT TO THE AGREEMENT

7.1. Essential Characteristics

The essential characteristics of the goods, product, products or service — including type, quantity, brand/model, colour and number of units — are published on the SELLER’s website. If a campaign has been arranged by the SELLER, the essential characteristics of the relevant product can be reviewed for the duration of the campaign.

7.2. Prices

The prices listed and announced on the site are the sale prices. Announced prices and commitments are valid until they are updated or changed. Prices announced for a limited period are valid until the end of the stated period.

7.3. Taxes and Payments

The sale price of the goods or service subject to the agreement, including all taxes, is shown below.

• Shipping Amount:
• Total:

8. INVOICE INFORMATION

• Name/Surname/Title:
• Address:
• Telephone:
• E-mail/username:

Invoice delivery: The invoice will be delivered to the invoice address together with the order at the time of delivery.

9. GENERAL PROVISIONS

9.1. Information and Acceptance

The BUYER accepts, declares and undertakes that they have read and are aware of the preliminary information on the essential characteristics of the product, the sale price, the method of payment and the delivery, as published on the SELLER’s website, and that they have given the necessary confirmation electronically.

9.2. Delivery Period

Each product subject to the agreement is delivered within the period stated in the preliminary information section of the website, depending on the distance to the BUYER’s place of residence, and in any case not exceeding the statutory period of 30 days.

10. RIGHT OF WITHDRAWAL

Where the distance contract concerns the sale of goods, the BUYER may exercise the right of withdrawal by rejecting the goods without giving any reason, provided that they notify the SELLER within 14 days of the date the product is delivered to them or to the person or organisation at the address they indicated.

11. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal may not be exercised for products prepared in line with the BUYER’s requests or clearly personal needs, products that are not suitable for return for health and hygiene reasons, products whose protective elements such as packaging, tape, seal or parcel have been opened after delivery, and other goods and services specified in the legislation in force.

12. DEFAULT AND ITS LEGAL CONSEQUENCES

Where the BUYER makes payment by credit card and falls into default, they accept, declare and undertake that they will pay interest and be liable to the bank under the credit card agreement between them and the issuing bank.

13. COMPETENT AUTHORITIES

For consumer disputes arising from this agreement, applications may be made to the competent consumer arbitration committees or consumer courts in accordance with the legislation in force.

14. ENTRY INTO FORCE

The BUYER is deemed to have accepted all the terms of this agreement once they have made payment for the order placed through the Site.

Last updated: 27 September 2026

Delivery and installation

Our products are not sent by courier. After the order is confirmed, our team comes to the address on the date agreed with the buyer; the product is delivered and installed on site. Installation is included in the product price and no separate charge is made for it.

Delivery and installation take place on the date stated in the order confirmation, and in any case within the statutory period of 30 days from confirmation of the order. The product is deemed delivered on the date installation is completed.

If it becomes clear on justified grounds that the product cannot be supplied, the buyer is informed and any amount collected is refunded.

Right of withdrawal

The right of withdrawal cannot be exercised for systems that have been installed and fixed to the premises. As the system is configured for the structure of the premises where it is installed and fixed in place, it cannot be dismantled and returned. The Distance Contracts Regulation lists products of this nature, prepared in line with the buyer’s requests or clearly personal needs, among the exceptions to the right of withdrawal.

You may cancel your order before installation takes place. In that case any amount collected is refunded in full.

You can send your cancellation request by e-mail to info@boldmirglass.com or by telephone on +90 530 769 1109.

Refunds

Where a right to a refund arises, the total amount collected is refunded using the original payment method within 14 days at the latest. For card payments the amount is transferred to your bank; the time the bank takes to reflect it in your account is at the bank’s discretion.

Faulty products and warranty

Products are covered by the manufacturer’s warranty; the warranty period and conditions are set out in the warranty certificate supplied with the product. As installation is carried out by us, any issues arising from the installation are also resolved by us. Where a product is found to be faulty, you may exercise your rights under Law no. 6502.

Last updated: 27 September 2026

Data controller

Under Turkish Personal Data Protection Law no. 6698 ("KVKK"), the data controller is the company identified below. This notice explains how the personal data of visitors to boldmirglass.com and of our customers is processed.

Title

Boldmirglass Güvenlik ve Sis Sistemleri

Address

Peyas Mah. 229. Sokak 3B/1 Kayapinar / Diyarbakir, Türkiye

Telephone

+90 530 769 1109

E-mail

info@boldmirglass.com

Personal data processed

• Identity and contact data: name, company name, telephone number, e-mail address, delivery and invoice address.
• Customer transaction data: quotation and order records, invoice details, service records.
• Payment data: the amount, date and status of the payment. Card details such as the card number, expiry date and security code are not seen, processed or stored by us; they are processed only within the systems of the licensed payment institution.

Collection method and legal basis

Your personal data is collected and processed when you contact us by telephone, WhatsApp, e-mail or in person, on the legal bases of the conclusion and performance of a contract (KVKK art. 5/2-c), compliance with our legal obligations (art. 5/2-ç) and our legitimate interests (art. 5/2-f). As our website has no contact form, no personal data is collected by us if you merely browse the site.

Purposes of processing

• Preparing quotations and managing order and sales processes.
• Providing product delivery, installation and after-sales support.
• Issuing invoices and meeting obligations arising from accounting, tax and commercial legislation.
• Handling warranty, return and complaint applications.

Transfers

Limited to the purposes above, your personal data may be transferred to the licensed payment institution iyzico Ödeme Hizmetleri A.Ş. and the relevant banks for the purpose of collecting payment, to our accountant within the scope of accounting and legal obligations, and to legally authorised public authorities upon request. Your data is never sold or rented to third parties for marketing purposes.

Payment security

Card payments are processed through the infrastructure of the licensed payment institution iyzico, using SSL encryption and 3D Secure authentication. Card details are transmitted directly to the payment institution and are never held in our systems.

Cookies and third-party content

Our website is published as static content; we use no tracking, advertising or analytics cookies. However, the Google Maps frame on our contact page and the YouTube video on our about page are third-party services and may set their own cookies once loaded. The video is not loaded until you press play and runs in privacy-enhanced (youtube-nocookie) mode.

Retention period

Your personal data is retained for as long as the purpose of processing requires and until the retention periods prescribed by the relevant legislation expire; at the end of those periods it is deleted, destroyed or anonymised.

Your rights

Under article 11 of the KVKK you have the right to learn whether your personal data is processed, to request information if it has been, to learn the purpose of processing and whether the data is used in line with that purpose, to know the third parties to whom the data is transferred in Türkiye or abroad, to request correction of incomplete or incorrect data, to request erasure or destruction where the grounds for processing no longer exist, to request that such actions be notified to the third parties to whom the data was transferred, to object to a result to your detriment arising from analysis solely by automated systems, and to claim compensation if you suffer loss due to unlawful processing.

You can submit your requests, together with information verifying your identity, by e-mail to info@boldmirglass.com or in writing to the postal address above.

Updates

This policy may be revised in line with changes in legislation. The version in force is always published on this page.

Last updated: 27 September 2026